Ricardo Durán, president of Outsourcing S.A.S., was the featured individual in the “Corporate Democratic Responsibility” section on November 21st, in partnership with CESA and Canal 1. During the interview, he shared how the company has marked a turning point in the customer service industry in Colombia, thanks to its vision, innovation, and leadership.
A Milestone That Transformed the Industry
In 1993, Outsourcing S.A.S. opened the first call center in Colombia, revolutionizing how companies managed customer service. This pioneering achievement not only opened a new market but also established a culture of innovation and excellence that has guided the company for over 30 years. Since then, Outsourcing S.A.S. has been a leader in adopting new technologies and implementing processes that improve customer experience across various sectors.
Stories that reflect growth and opportunities
For Ricardo, the true value of these years is reflected in the stories of his employees. Among them, he remembers that of Enrique Suárez, the company’s first employee and messenger, who, thanks to his discipline and commitment, became an example of how work can transform lives and offer real opportunities for growth. These stories show that the company’s success is not measured solely in numbers, but in the positive impact it generates on those who are part of it.
Resilience and Vision for Entrepreneurship
For three decades, Outsourcing S.A.S. has faced challenges that have strengthened its business vision. According to Durán, projects that endure are built on resilience, rigor, discipline, and above all, faith. Continuously innovating and offering solutions that make a difference in the experience of clients and employees.
We Transform Experiences
Outsourcing S.A.S.’s commitment goes beyond market leadership: it focuses on transforming experiences and improving lives, both for its employees and the clients it serves. Every project, every process, and every innovation is built with the purpose of generating a positive impact, demonstrating that exceptional service and a strong organizational culture can go hand in hand.
Join Ricardo Durán in his interview with Canal 1 and CESA and learn how Outsourcing S.A.S. transformed customer service in Colombia.