Outsourcing S.A.S. BIC: Empresa de BPO y Contact Center en España, USA y Colombia

Customer Experience (CX) is essential to the operations of organizations, as it encompasses all interactions and perceptions of a customer from the first contact to the use of the product or service. Each interaction, from the first impression to post-sale, shapes the customer's perception of the brand. For contact center and BPO companies, having a well-developed CX is crucial and is considered a fundamental aspect in the evaluation for the selection of services.

The award for best professional of the year at the LATAM awards for the "Best Organizations for Interaction with Customers" Recognizes the professional who, from a position in Latam, has stood out globally for the work carried out, with innovative successful ideas, positioning him and his company as a reference in the Call Center and BPO sector.

In an increasingly digital world, customer interaction has evolved significantly. Digital Humans are the evolution of virtual assistants and redefine the way businesses interact with their customers, offering a more human, personalized and efficient customer service experience.

In an increasingly digital world, interaction with customers has evolved significantly. Digital Humans are the evolution of virtual assistants and redefine the way companies interact with their customers, offering a more human, personalized and efficient customer service experience.

Dip Dig is our digital services spin-off with 8 years of experience in the market. We specialize in developing customized solutions, adapted to the needs of various sectors. We have a highly qualified human team certified in RPA (Robotic Process Automation), offering automation solutions with analytics to improve the user experience and generate valuable insights.

At Outsourcing SAS BIC, we are proud to present our Featured, who have excelled in the gold, silver and bronze categories. These collaborators have stood out not only for their exceptional results, but also for their unwavering commitment to the company's purpose; “Improving Lives, Our Commitment”