Outsourcing S.A.S. BIC: Empresa de BPO y Contact Center en España, USA y Colombia

Digital technologies have reached nearly 50% of the developing world's population in just over twenty years. Furthermore, this speed has allowed the digitalization of commerce, services, education, health, among others.

In the era of digitalization, technological innovation has become a key factor for business success. Implementing innovative technology can transform outsourcing and customer service processes. With this, significant improvements are generated in both productivity and quality. Let's explore why it is essential and how it can benefit organizations.

There are several common problems that companies in the financial sector in Colombia face when trying to recover their portfolio. Some of the main ones are the following:

Comprehensive scheduling is expected to become increasingly sophisticated and capable of integrating with other emerging technologies, such as artificial intelligence and machine learning. The development of applications and solutions that automate processes allows us to increase team productivity and increase customer satisfaction.

The word “team” derives from the French équiper, and in turn from the Scandinavian word skipa, which comes from the word skip, which means boat. Thus, the word equipment means “to equip a ship.”

The concept of TIER relates to the level of reliability and security of a data center and is related to 4 defined certification levels. The higher the TIER number, the greater the benefits, availability, security, and this is also reflected in the costs associated with construction or implementation. Currently, there are 4 different types of TIER defined in the world, and ordered from lowest to highest they are: TIER I: Basic data center – 99.671% reliability. Service may be interrupted by planned or unexpected activities or actions. It does not have adequate and special elements for power distribution and cooling.