We transform experiences that enhance your brand
We provide your company with the innovation strategy that allows it to evolve.
Liderazgo con propósito
Generación de insights
Automatización de procesos
Cocreación con el cliente
Plataformas convergentes y multiexperiencia
Solutions and services
Evaluation and initial diagnosis to design the experience from people, processes, technologies and the final user.
Business lines
Solutions
Customer life cycle
Channels
Total Experience
We build memorable experiences that increase customer satisfaction through Total Experience strategies, delivering valuable insights for your company
Where we operate
Our Allies
Improving Lives
Our Commitment
Más de
30M
interactions per year
Ubicados en
6
sides
throughout the national territory
Más de
6.500
collaborators.
Reconocida como
1ra
Contact Center and BPO
industry in the country to become BIC
News
What is TIER?
The concept of TIER relates to the level of reliability and security of a data center and is related to 4 defined certification levels. The higher the TIER number, the greater the benefits, availability, security, and this is also reflected in the costs associated with construction or implementation. Currently, there are 4 different types of TIER defined in the world, and ordered from lowest to highest they are: TIER I: Basic data center – 99.671% reliability. Service may be interrupted by planned or unexpected activities or actions. It does not have adequate and special elements for power distribution and cooling.
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The Importance of Process Automation
A company that has many manual tasks in all areas, which finds it difficult to advance internal projects when they must interact between different teams, does not have those responsible and critical points in the process identified.
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