Virtual assistance is a software tool that offers support in different areas of a company; especially, those related to customer service. Likewise, it provides great advantages such as acceleration of response times, automation of certain processes and greater consumer satisfaction with the company. What are its features and why should you implement it in your organization?

Digital technologies have reached nearly 50% of the developing world's population in just over twenty years. Furthermore, this speed has allowed the digitalization of commerce, services, education, health, among others.