BPO and Contact Center Services in Colombia, Spain, and USA

We transform experiences that enhance your brand

We provide your company with the innovation strategy that allows it to evolve.

Liderazgo con propósito

Generación de insights

Automatización de procesos

Cocreación con el cliente

Plataformas convergentes y multiexperiencia

Solutions and services

Evaluation and initial diagnosis to design the experience from people, processes, technologies and the final user.

Business lines

We manage human capital, services, infrastructure, processes and interactions related to your business and your audiences.

Solutions

We develop ideal technological solutions for the digital workforce, adapted to the needs of our customers and their audiences to provide and streamline back and front office processes.

Customer life cycle

We build solutions adapted to the different stages of the relationship with your customer, considering their expectations, needs and objectives.

Channels

We define and implement solutions in telephone, digital and face-to-face channels that allow fast and effective interactions.

Total Experience

We build memorable experiences that increase customer satisfaction through Total Experience strategies, delivering valuable insights for your company

Where we operate

Improving Lives

Our Commitment

Más de

30M

interactions per year

Ubicados en

sides

throughout the national territory

Más de

6.500

collaborators.

Reconocida como

1ra

Contact Center and BPO
industry in the country to become BIC

News

October 10, 2023

Connect people, strategy and purpose

We are an independent capital company with high relevance in the sector, Outsourcing S.A.S. BIC has decided that it is more important to work for a higher purpose that generates a positive impact on society, than to focus solely on financial benefit.

October 4, 2023

Multichannel and omnichannel: distribute and earn

Multichannel, as its name indicates, is the distribution of products through multiple channels. For example, selling products on a website and in a physical store. While omnichannel commerce considers reaching customers by taking advantage of all available channels.