BPO and Contact Center Services in Colombia, Spain, and USA

We transform experiences that enhance your brand

We provide your company with the innovation strategy that allows it to evolve.

Liderazgo con propósito

Generación de insights

Automatización de procesos

Cocreación con el cliente

Plataformas convergentes y multiexperiencia

Solutions and services

Evaluation and initial diagnosis to design the experience from people, processes, technologies and the final user.

Business lines

We manage human capital, services, infrastructure, processes and interactions related to your business and your audiences.

Solutions

We develop ideal technological solutions for the digital workforce, adapted to the needs of our customers and their audiences to provide and streamline back and front office processes.

Customer life cycle

We build solutions adapted to the different stages of the relationship with your customer, considering their expectations, needs and objectives.

Channels

We define and implement solutions in telephone, digital and face-to-face channels that allow fast and effective interactions.

Total Experience

We build memorable experiences that increase customer satisfaction through Total Experience strategies, delivering valuable insights for your company

Where we operate

Improving Lives

Our Commitment

Más de

30M

interactions per year

Ubicados en

sides

throughout the national territory

Más de

6.500

collaborators.

Reconocida como

1ra

Contact Center and BPO
industry in the country to become BIC

News

June 20, 2024

Silver Award for Best Data Analytics Strategy at the CX Interaction Awards 2024 at the 22nd Edition of the CX Summit

This recognition is a source of pride for Outsourcing S.A.S. BIC, as it demonstrates the company's commitment to workplace inclusion. The company has worked diligently to create an inclusive work environment that benefits all employees, regardless of their circumstances.

April 2, 2024

We obtained the AoC Certificate for PCI DSS

Congratulations to the exceptional Outsourcing team for this extraordinary achievement! Obtaining AoC certification for PCI DSS for the first time marks a significant milestone in our commitment to information security and excellence in the services we offer. This certification is much more than just recognition; is a testament to our hard work, dedication and focus on ensuring the protection of our clients' confidential data.