We transform experiences that enhance your brand
We provide your company with the innovation strategy that allows it to evolve.
Liderazgo con propósito
Generación de insights
Automatización de procesos
Cocreación con el cliente
Plataformas convergentes y multiexperiencia
Solutions and services
Evaluation and initial diagnosis to design the experience from people, processes, technologies and the final user.
Business lines
Solutions
Customer life cycle
Channels
Total Experience
We build memorable experiences that increase customer satisfaction through Total Experience strategies, delivering valuable insights for your company
Where we operate
Our Allies
Improving Lives
Our Commitment
Más de
30M
interactions per year
Ubicados en
6
sides
throughout the national territory
Más de
6.500
collaborators.
Reconocida como
1ra
Contact Center and BPO
industry in the country to become BIC
News
Boost your business with outsourced PQR management
This recognition is a source of pride for Outsourcing S.A.S. BIC, as it demonstrates the company's commitment to workplace inclusion. The company has worked hard to create an inclusive work environment that benefits all employees, regardless of their circumstances.
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The Role of BPO in Spain and the USA: Raising the Quality of Customer Service
Customer Experience (CX) is essential to the operations of organizations, as it encompasses all interactions and perceptions of a customer from the first contact to the use of the product or service. Each interaction, from the first impression to post-sale, shapes the customer's perception of the brand. For contact center and BPO companies, having a well-developed CX is crucial and is considered a fundamental aspect in the evaluation for the selection of services.
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