Our technologies

Allow you to implement a digital workforce, which helps reduce operating costs.

Technological

structure

Omnichannel

We offer customers the opportunity to manage their contacts through the Avaya omnichannel platform; which allows contact through any channel, telephone, digital or RRSS, in a 360 ° view.

IA Analitycs

Our artificial intelligence is trained to understand, audit, interpret and analyze spoken and written conversations, extracting and transforming valuable insights into competitive intelligence.

Automation

We transform organizations by delivering actionable knowledge and automated processes that generate disruptive experiences and improve people's quality of life.

Virtual assistants

Our virtual assistants are robots that simulate the responses of a service advisor through the telephone channel or the chat of digital channels such as the website, Meta, WhatsApp, Twitter, among others.

Voice and video solutions

We have intelligent routing platforms for telephone solutions and integrate them with voice and digital communication channels, allowing the Cross Channel between them; implement video calls with the WebRTC protocol.

Technologies

Technologies on demand

CPaaS

Communication platforms as a service,
structured in developments
and implementations tailored to your needs.

CCaaS

Contact center as a service, implemented from
our experience and specialized
knowledge.

Industries

The industries or sectors that we have supported in their customer service, in telephone channels,
instant messaging, process automation, automated responses, among others; they are:

Our Allies

Let us put our cutting-edge solutions and technology, based on the total experiences that your company must offer

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