Our technologies
Enable you to implement a digital workforce, helping reduce operational costs.
Technological
Framework
Omnichannel
We offer customers the opportunity to manage their contacts through Avaya's omnichannel platform, which allows contact via any channel—phone, digital, or social media—in a 360° view.
AI analitycs
Our artificial intelligence is trained to understand, audit, interpret, and analyze spoken and written conversations, extracting and transforming valuable insights into competitive intelligence.
Automation
We transform organizations by delivering actionable knowledge and automated processes that generate disruptive experiences and improve people's quality of life.
Virtual assistants
Our virtual assistants are robots that simulate the responses of a service advisor through the telephone channel or digital channels like websites, Meta, WhatsApp, Twitter, among others.
Voice and video solutions
We have intelligent routing platforms for telephone solutions and integrate them with voice and digital communication channels, allowing cross-channel implementation; implementing video calls with the WebRTC protocol.
Technologies
On-Demand Technologies
CPaaS
Communication platforms as a service, structured in developments and implementations tailored to your needs.
CCaaS
Contact center as a service, implemented from our specialized knowledge and experience.
Industries
The industries or sectors we have supported in customer service, through telephone channels, instant messaging, process automation, automated responses, among others, include:
Our Partners
Allow us to deploy our cutting-edge solutions and technology to deliver the total experiences that your company must offer.