Ricardo Durán, president of Outsourcing at Canal 1 and CESA: the story behind the first call center in Colombia
Ricardo Durán, president of Outsourcing S.A.S., was the featured individual in the “Corporate Democratic Responsibility” section on November 21st, in partnership with CESA and Canal 1. During the interview, he shared how the company has marked a turning point in the customer service industry in Colombia, thanks to its vision, innovation, and leadership. A Milestone That Transformed the IndustryIn 1993, Outsourcing S.A.S. opened the first call center in Colombia, revolutionizing how companies managed customer service. This pioneering achievement not only opened a new market but also established a culture of innovation and excellence that has guided the company for over […]
MIA, DipDig’s AI Agent, in her role as a creator of innovation and technology
At DipDig by Outsourcing, we continue to drive innovation and digital transformation. As part of our commitment to technology, we are pleased to introduce MIA, our AI Agent, who now acts as a creator and disseminator of advancements in artificial intelligence.
ICT Impact Panel: Conversational AI – How are organizations integrating it into their processes?
The conversation about Artificial Intelligence has changed radically. What seemed like a futuristic promise just a few years ago has now transformed into systems capable of reasoning, executing end-to-end processes, and occupying complete roles within organizations.
Ricardo Durán, president of Outsourcing SAS BIC, nominated for the INALDE Alumni Award “Roots & Future” 2025
At Outsourcing S.A.S. BIC, we proudly celebrate the nomination of our president, Ricardo Durán, Executive MBA 1997 and PADE 2007, for the INALDE Alumni Award “Roots & Future” 2025, a recognition of his life dedicated to serving and transforming.
Outsourcing SAS BIC leads the BPO trade mission in Spain
On October 1st, Outsourcing S.A.S BIC officially welcomed Servientrega, the leading logistics, courier, and transportation solutions company in Colombia, to its operations. This milestone marks the beginning of a new chapter in which we combine our efforts, talent, and purpose to continue transforming experiences and generating value in every interaction.
Welcome, Servientrega!
On October 1st, Outsourcing S.A.S BIC officially welcomed Servientrega, the leading logistics, courier, and transportation solutions company in Colombia, to its operations. This milestone marks the beginning of a new chapter in which we combine our efforts, talent, and purpose to continue transforming experiences and generating value in every interaction.