The AI Agent revolution is already transforming the way companies connect with their customers around the world. This new era of more agile, empathetic, and efficient service demands technological solutions that are up to the challenge. During the 10th America Digital 2025 Congress, held on June 18 and 19 at the WTC in Mexico City, DipDig by Outsourcing demonstrated how this change can be led with innovation, generative artificial intelligence, and strategic vision.
From Stand 31, Sector D, our DipDig team, comprised of Alexander Aparicio Romero, Digital Transformation Manager, David Sastoque, Digital Business Leader, and Manuel Escobar Londoño, Director of Digital Solutions, presented a portfolio of solutions that respond to the new challenges of customer service, combining intelligent automation with an empathetic and contextual approach.
In an environment where consumers demand immediacy and personalization, DipDig offers technology that is already generating impact:
- Voice, text, and avatar AI agents that operate omnichannel, providing instant, empathetic, and effective support.
- Copilots that accompany and empower human teams in real time, facilitating decision-making.
- Actionable insights that allow you to anticipate trends and detect hidden opportunities from data.
Each solution reflects a commitment to automating processes without losing sight of the essential goal: improving people’s experience.
Technology that is lived
During the conference, attendees had the opportunity to interact directly with DipDig’s AI Agents through an interactive module. This experience allowed them to experience firsthand how our AI Agents operate, responding immediately, empathetically, and contextually to users’ needs.
In another highlight, a visit from a physical AI robot reinforced the vision of how the digital and physical worlds can integrate to deliver immersive and surprising experiences. A gesture that symbolizes the advancement of artificial intelligence beyond software.
A space of real connections
The America Digital 2025 Congress brought together leading figures in technological transformation. DipDig’s active participation in this ecosystem reinforces our mission: to automate the tasks that don’t make the world happy, offering solutions that support companies in their transition to a smarter, more scalable, and customer-centric operating model.
At DipDig by Outsourcing, automation means unleashing human potential, optimizing repetitive tasks and allowing people to focus on what truly matters. Automating the tasks that don’t make the world happy.
Are you ready to take the next step and lead the evolution of CX with Artificial Intelligence?