In 2024, Outsourcing S.A.S. BIC is proud to celebrate 31 years of commitment to social transformation and innovation in the BPO and Contact Center industry. Our mission of “Transforming Lives” is reaffirmed this year, focusing on sustainability and positive impact on communities.
Innovation in Customer Engagement
This year, we have taken a significant step towards international expansion, bringing our solutions to new markets. One of our key innovations is the implementation of “digital humans.” Through our spin-off, Dip Dig, we are using generative artificial intelligence to create digital profiles that take on specialized roles in various organizations, each designed with a unique purpose. This strategy is transforming the way companies interact with their customers, streamlining processes and improving the user experience.
International Recognitions
Our focus on excellence and innovation has been recognized internationally.
Some of the awards received this year include:
- Best Data Analytics Strategy at the CX Summit 2024 held in Cartagena, Colombia.
- Silver Award at the CX Summit 2024 in Mexico City for our Citizen Sector Operation Strategy.
- Best Customer Experience Strategy, Gold Awards at the LATAM Awards 2024.
- Innovations without Disruption and Partner of the Year at the Avaya Awards 2024, in Denver, United States.
These recognitions reaffirm our dedication to offering exceptional service and leading with innovation in the sector, while continuing to transform experiences.
Commitment to Sustainability and Social Impact
This year, Outsourcing SAS BIC employees joined together to fulfill a special mission: to recycle plastic caps with the dual purpose of caring for the environment and saving lives. In Colombia, more than one million tons of plastic are generated each year, but less than 30% is recycled. Plastic caps, although small, represent a great threat to our oceans and sources of drinking water. Each recycled cap not only helps reduce pollution, but also becomes a hope for children with chronic diseases, such as cancer, through the María José Foundation.
Our OS Ambassadors, deeply committed to this cause, not only collected caps; they also built containers using recyclable materials such as paper, cardboard and plastic. Their effort is a testament to how small actions can have a great impact, since, during the campaign, they worked as a team and motivated their families, friends, educational institutions and communities to participate and collect as many caps as possible. They cleaned streets and parks, visited educational institutions, and even sought support from other companies, all in order to achieve a common goal.
The collective effort resulted in an impressive achievement: 1,819 kilos of caps collected, almost two tons. The 29 OS Family teams overcame all challenges and, regardless of their geographic location, worked with determination to fulfill their commitment to improve lives and care for our planet.
Customer Experience Transformation
This year we also gave special focus to the transformation of the customer experience through a detailed analysis of the Customer Journey Map. This approach allows us to thoroughly understand the needs and problems of our customers, turning
these challenges into opportunities for improvement. By redefining processes, we not only optimize interaction, but we also build authentic and positive connections that value
brands. In these 31 years of innovation and commitment, we reaffirm our mission of
transforming lives and experiences. Happy 31st anniversary, Outsourcing!