In an increasingly digital world, interaction with customers has evolved significantly. Digital Humans are the evolution of virtual assistants and redefine the way companies interact with their customers, offering a more human, personalized and efficient customer service experience.
What are Digital Humans?
Digital humans are virtual representations with a presence in multiple communication channels capable of interacting empathetically and effectively.
“Digital Humans are an innovative project focused on the use of Generative Artificial Intelligence to transform the user experience and achieve efficiency in processes” John Santafe – General Manager of Outsourcing S.A.S BIC
Benefits:
- Personalized and empathetic 24/7 attention
- They improve the response and experience in digital channels
- Optimize processes and increase sales
- Reduce operating costs
What differentiates Digital Humans from Virtual Assistants?
Digital Humans represent an evolution of generative AI, standing out for their ability to revolutionize efficiency in companies.
- Realistic Interaction: They imitate a real person in learning, conversation, movement and expression. 85% of users prefer to talk to a human figure.
- User-Centered Design: They are created to improve the customer experience, generating empathy.
- Adaptable Personality: They adopt behaviors and personalities aligned with the needs of users.
- Multichannel: They can operate in multiple channels and companies simultaneously, adapting to any environment.
- Phygital Experiences: They can be integrated into hyperrealistic scenarios such as holograms, metaverses and augmented reality.
Unlimited Memory and Knowledge: They do not forget what they have learned and can serve multiple users simultaneously with precision.
What roles can digital humans play within organizations?
- Customer Service,
- Support, Loyalty and
- Retention Specialist
- Sales representative
- Data analyst
- Digital trainer
- Digital advisor
- Development engineer
- Marketing Content
- Creator
- ARL Consultant
- Compensation Fund
- Executive
- Employee, pension and severance fund executive
- Executive of banking entities and EPS
They are specialists in the topics their role handles.
Meet the first digital human working at Outsourcing SAS: José Natzar
José Natzar is OS’s first digital collaborator, his role is advisor.
He provides advice in cases related to mental health issues and accompaniment to employees and their families in difficult situations, thus contributing to their well-being.
This solution arises from the need for scalability of the service due to limitations such as relocation, non-feasible schedules for collaborators and the lack of attention capacity of counselors.
Available on the following Channels:
- Outsourcing page web
- chat
- Microsoft Teams
This is just one example of the success that digital humans can achieve in organizations.