On June 14, 2024, the Platinum Customer Experience Awards took place, aimed at honoring the contact center companies that have most contributed to achieving their clients’ business goals, both in Spain and internationally. This award also recognizes the level of professionalism and the services offered by companies that are highly competitive and tailored to the specific needs of each client.
The award categories include:
- Best Customer Experience in Banking
- Best Customer Experience in B2B
- Best Customer Experience in Energy
- Best Customer Experience in Leisure, Tourism, and Sports
- Best Customer Experience in Retail
- Best Customer Experience in e-commerce
- Best Customer Experience in Insurance
- Best Customer Experience in TMT
- Best Customer Experience in Citizen Services
- Best Customer Experience in Logistics, Distribution, and Transportation
- Best Customer Experience in Professional Services
- Best Customer Experience in Automotive
- Best Customer Experience in Patient Care
This year, we are fortunate to celebrate that our mission transcends borders and transforms experiences! We are proud to announce that, committed to improving lives, we are the first company in the BPO and Contact Center sector to be awarded the Best Customer Experience in Citizen Services at the 2024 Platinum Customer Experience Awards, granted by Contact Center Hub in Spain.
The success of this recognition is the result of synergistic collaboration with our client CHEC Grupo EPM, where we integrated Total Experience by Outsourcing strategies and the Chec Experience Triad. By mapping the Customer Journey and automating key processes, we achieved:
- A 93% increase in customer satisfaction
- A 64% improvement in NPS
- A reduction in employee absenteeism to 2.8%
These figures reflect our commitment to quality, organizational culture, and innovation in the customer and employee experience.
Want to know how we achieved this recognition and how we can turn your company into one that thrives on customer experience? Contact us at the following link.
