The webinar “Reduce your operating costs by up to 40%” brought together business leaders interested in transforming their operations through artificial intelligence and automation. This event, developed by Outsourcing S.A.S BIC and its spin-off DipDig, addressed a key challenge: how to grow efficiently without operating costs skyrocketing.
Jessica Téllez, Key Account Manager, and Mauricio A. Velásquez Muñoz, expert in business expansion and innovation, led a conversation focused on how companies can optimize their processes and generate real value through technology.
The silent problem: operational leaks that affect profitability
One of the key insights from the webinar was clear: many companies are losing between 25% and 40% of their operating budget without even realizing it.
These leaks are often invisible because they’re part of the day-to-day operations:
Manual processes that are constantly repeated
Tasks that aren’t measured or optimized
Rework that becomes the norm
The problem isn’t just that these leaks exist, but that they aren’t being identified or managed strategically, directly impacting the business’s profitability.
The 3 Main Sources of Loss in Operations
During the session, three critical areas of inefficiency were highlighted:
Manual Processes
Repetitive activities that consume time, generate errors, and limit scalability.
Employee Turnover
The cost of replacement can represent between 3 and 6 months of salary, affecting the continuity and productivity of operations.
Lack of Automation
A high percentage of interactions still depend on human intervention, when they could be managed through artificial intelligence, reducing time and costs.
The Hybrid Model: Real Efficiency Combining AI and Human Talent
- The solution isn’t replacing people, but redesigning how companies operate.
- The webinar introduced the hybrid model, where intelligent automation and human talent work together.
This approach allows you to:
- Automate operational and repetitive tasks
- Free up teams for strategic activities
- Improve efficiency without impacting the customer experience
It’s an evolution in operations: AI agents executing processes and people focused on generating value.
Success Story: How a Global Insurer Reduced Costs by 40%
To illustrate these concepts, a real-world case study from the insurance sector was shared during the webinar.
A global company was facing delays in daily sales validation, which directly impacted policy issuance, sales recovery, and closing processes.
The Challenge
The operation had several limitations:
More than 4 million calls per month
Manual and limited validation process
Only 40% of sales were validated the same day
22% of sales were lost
High operational workload and high costs
The Solution
Together with Outsourcing S.A.S BIC, a model based on advanced analytics and artificial intelligence was implemented:
- Automation of the sales validation process
- Automated auditing of 100% of sales
- Reduction of validation time from 40 hours to 3 hours
- Real-time processing and analysis
Results
The impact was clear and measurable:
- 40% reduction in operating costs
- 8% increase in sales
- 11% decrease in employee turnover
- 19% reduction in lost sales
- 9% increase in recovered sales
- 80% reduction in complaints
- 13% improvement in customer experience
This case demonstrates how a hybrid model (artificial intelligence + human talent) not only optimizes costs but also completely transforms operations.