At SAS BIC Outsourcing, innovation and commitment to excellence have allowed us to establish ourselves as leaders in the BPO and Contact Center sector. With more than 31 years of experience, we are proud to welcome four new companies that have decided to trust us to optimize their operations and improve their customers’ experience: O’Boticário, Beyond One, Famisanar and Opella Healthcare.
As the first BIC (Benefit of Collective Interest) company in the BPO and Contact Center sector, our purpose goes beyond offering outsourcing services. We focus on transforming experiences, optimizing processes and generating value for our clients through innovative strategies and customized solutions in:
- BPO (Business Process Outsourcing): Customer service, retentions, collections, telesales and back office.
- BPA (Business Process Automation): Digital humans, Copilots, process automation and AI Agents integration.
- ITO (Information Technology Outsourcing): Digital security, data protection and implementation of scalable solutions.
- TX (Total Experience): Analysis of interactions and design of memorable experiences for customers.
Our success is based on our ability to offer flexible and scalable solutions that allow companies to reduce operating costs without major investments in infrastructure or technology. We have more than 5,000 employees, a highly trained team that adapts each service to the specific needs of our clients.
Additionally, our efforts in innovation and excellence have been recognized with multiple awards including:
- "Innovation Without Disruption – Partner of the Year" – Avaya Award.
- Best Data Analytics Strategy – CX Summit 2024.
- Best Strategy in Customer Experience – LATAM Awards 2024.
- Best Customer Experience in Citizen Service – Platinum CX Awards Spain.
The addition of O’Boticário, Beyond One, Famisanar and Opella Healthcare reaffirms our ability to serve companies from different sectors and help them face market challenges with efficient and high-impact solutions. With us as strategic allies, these companies will be able to optimize their operating costs, improve customer service and boost their growth.
If your company is also looking to optimize operations, reduce costs and improve customer experience, contact us. We are ready to help you build customized strategies that drive the success of your business.
