On February 25, 2025, we will participate in the 4th edition of the Contact Center Congress organized by the AEERC and the CEX, which will be held at the emblematic Ritz Hotel in Madrid. This event has established itself as an unmissable event for professionals in the sector, highlighting the essential role of the Contact Center in an increasingly challenging business environment.
A key event for the Contact Center industry
Under the motto “Connections and opportunities”, the event will bring together renowned experts in Spain such as Pablo Hernández de Cos and Silvia Leal, who will discuss the economic and technological trends that impact our industry. In addition, the award for the Contact Center Ambassador 2025 will be presented, awarded on this occasion to Salvamento Marítimo, an entity that plays a fundamental role in safety and assistance.
Key issues that will set the agenda
During the day, various key topics will be explored, such as:
- Digitalization of the customer experience: The evolution of digital tools and their impact on the relationship with users.
- Artificial intelligence applied to customer service: Benefits and challenges of automation in Contact Center services.
- Personalization strategies: How to offer unique experiences adapted to the needs of each client in a hyperconnected world.
There will be the participation of leaders in the sector, who will share their vision of the challenges and opportunities that the industry faces in the coming years. One of the most anticipated points of the congress will be the intervention of communication and innovation professionals. Among them:
- Alejandra Chacón (Strategy Director at Havas): She will analyze how technology transforms the way companies communicate with their customers.
- Jordi Reche (expert in non-verbal communication): He will explain the importance of body language in customer relations.
- Juan Chozas (former Secretary General of Employment): He will provide his vision on labor trends and talent management in the sector.
An exclusive space for networking and learning
The conference, with exclusive access by invitation, is an ideal platform for:
- Connecting with experts in the sector and sharing experiences.
- Generating strategic alliances to promote innovation in Contact Centers.
- Accessing the latest trends and strategies that mark the future of customer service.
- We are proud to be part of this event and contribute to the growth and innovation of the Contact Center in Spain. See you in Madrid!